F.A.Q
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Common Questions
Buyer Questions
In order to bid at the auction, you will need a bidders account. You can register here.
Yes! Be aware of your bidding.
No, you only will be charged when you win the lot. An invoice will be sent.
The auction fee is 5%. This will be deducted from your bid. For example: If your bid is €10.000 and you have won the auction. The auction fee will be €500. You pay €9.500 to the seller and €500 will be paid to Load and Pay.
When the auction has ended and you have won the auction, you will receive an invoice to pay the commission. Only when the commission has been paid, the buyer will receive seller’s contact.
All prices and commission are inclusive VAT.
A reserve price is the minimum price imposed by the seller. Only at this price or higher, the car will be sold. Load and Pay work with sellers to set reasonable reserves. High reserves will be avoided and will not be listed on our platform.
You can reach the seller by placing comments in the comment section. The seller will be answering these questions by replying in the comment section. This way we avoid double asked questions.
There are NO refunds on the buyer’s commission.
Transport can be arranged by Load and Pay on request. These costs are exclusive.
You can NOT cancel your bids. Be aware of your bidding.
We do NOT arrange inspections of the car. If you want to inspect the car, you will have to contact the seller.
The winning bidder will get the seller’s contact information. This means that the payment and transportation of the car has to be arranged between seller and buyer.
The seller will get the bidder’s information who placed the highest bid. The seller will be given the option to sell his car under the reserve price.
Yes, please contact us and we will check if the car is still available.
F.A.Q
know more
Common questions
Seller questions
Its free to register.
It is free to list your car on our platform.
Yes you are responsible for the condition of the car. All information that the seller us deliver, will be responsible for it.
After you have registered. You can submit your car by going here. Once you submit your car, our professional team will review your submission and get back to you.
A reserve price is the minimum price that the car will sell for.
We will need as much as detailed information about your car. Even the less desirable parts of its history or appearance. Sent us as much as you can pictures of the car. This will give the buyer a trustworthy feeling to make a bid.
Load and Pay collaborate with sellers to set reasonable reserves. High reserves will be avoided and will not be listed on Load and Pay.
Every submitted car will be reviewed by our professional team. If the car gets approved, the car will be listed.
No, you nor your friend are NOT allowed to bid on your own car. We strive to be a transparent platform.
The winning bidder will receive seller’s contact information to arrange the payment and transaction of the car.
All comments will be checked and only constructive comments will be approved. We do not allow that people offend others car.
If the biddings will not meet the reserve price, the highest bid will be presented to the seller. This way we give the seller the option to sell their car under the reserve price.
We do not cancel live auctions.